{"id":8765,"date":"2023-09-01T13:03:28","date_gmt":"2023-09-01T04:03:28","guid":{"rendered":"https:\/\/www.wesleyan.ac.jp\/cgu-info\/?p=8765"},"modified":"2023-09-01T14:13:46","modified_gmt":"2023-09-01T05:13:46","slug":"%e3%83%9e%e3%83%ac%e3%83%bc%e3%82%b7%e3%82%a2%e3%81%a7%e7%a0%94%e4%bf%ae%e3%81%ab%e5%8f%82%e5%8a%a0%e3%81%97%e3%81%a6%e3%81%84%e3%82%8b%e5%ad%a6%e7%94%9f%e3%81%8b%e3%82%89%e3%83%ac%e3%83%9d%e3%83%bc","status":"publish","type":"post","link":"https:\/\/www.wesleyan.ac.jp\/cgu-info\/news\/8765.html","title":{"rendered":"\u30de\u30ec\u30fc\u30b7\u30a2\u3067\u7814\u4fee\u306b\u53c2\u52a0\u3057\u3066\u3044\u308b\u5b66\u751f\u304b\u3089\u30ec\u30dd\u30fc\u30c8\u304c\u5c4a\u3044\u305f\u306e\u3067\u3001\u3054\u7d39\u4ecb\u3057\u307e\u3059\uff01"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-8758 alignnone\" src=\"https:\/\/www.wesleyan.ac.jp\/cgu-info\/wp-content\/uploads\/2023\/09\/IMG_3411-300x226.jpg\" alt=\"\" width=\"446\" height=\"336\"> <img loading=\"lazy\" decoding=\"async\" class=\"wp-image-8757 alignleft\" src=\"https:\/\/www.wesleyan.ac.jp\/cgu-info\/wp-content\/uploads\/2023\/09\/IMG_3412-300x226.jpg\" alt=\"\" width=\"449\" height=\"338\"><\/p>\n<p>\u3053\u3053\u30de\u30ec\u30fc\u30b7\u30a2\u306b\u6765\u3066\u3042\u3063\u3068\u3044\u3046\u9593\u306b\u6642\u9593\u304c\u7d4c\u3061\u3001\u8a9e\u5b66\u7814\u4fee\u3082\u7d42\u308f\u308a\u3092\u8fce\u3048\u307e\u3057\u305f\u3002\u6587\u6cd5\u306e\u5fa9\u7fd2\u304b\u3089\u59cb\u307e\u3063\u305f\u8a9e\u5b66\u7814\u4fee\u3067\u3059\u304c\u3001\u30db\u30c6\u30eb\u3067\u306e\u30a4\u30f3\u30bf\u30fc\u30f3\u30b7\u30c3\u30d7\u306b\u5411\u3051\u3066\u3001\u30db\u30c6\u30eb\u3067\u306e\u696d\u52d9\u5185\u5bb9\u3084\u96fb\u8a71\u5bfe\u5fdc\u306b\u3064\u3044\u3066\u3082\u82f1\u8a9e\u3067\u5b66\u3073\u307e\u3057\u305f\u3002\u30a4\u30f3\u30bf\u30fc\u30f3\u30b7\u30c3\u30d7\u76f4\u524d\u306b\u306f\u3001\u4ed5\u4e8b\u3067\u56f0\u96e3\u306a\u72b6\u6cc1\u306b\u9665\u3063\u305f\u3068\u304d\u306e\u5bfe\u51e6\u65b9\u6cd5\u201cDeal with difficult situations at work\u201d\u306b\u3064\u3044\u3066\u3082\u5b66\u3073\u307e\u3057\u305f\u3002\u52b9\u679c\u7684\u306a\u65b9\u6cd5\u3068\u3057\u3066\u3001CLASS technique\uff08\u201cControl your own response.\u201d\u201cListen to find out what they want.\u201d\u201cAcknowledge their issues.\u201d\u201clook for Solutions.\u201d\u201cSummarize and close.\u201d\uff09\u304c\u7d39\u4ecb\u3055\u308c\u307e\u3057\u305f\u3002\u79c1\u306b\u3068\u3063\u3066\u3053\u306e\u5358\u5143\u306f\u5185\u5bb9\u3084\u51fa\u3066\u304f\u308b\u5358\u8a9e\u304c\u96e3\u3057\u304f\u3001\u7406\u89e3\u3059\u308b\u306e\u306b\u5c11\u3057\u6642\u9593\u304c\u304b\u304b\u308a\u307e\u3057\u305f\u3002\u30ec\u30c3\u30b9\u30f3\u5f8c\u306b\u3001\u30d7\u30ec\u30c3\u30b7\u30e3\u30fc\u3092\u611f\u3058\u305f\u3068\u304d\u306e\u7d4c\u9a13\u3068\u3001\u3069\u306e\u3088\u3046\u306b\u514b\u670d\u3057\u305f\u306e\u304b\u3092\u4e00\u4eba\u3072\u3068\u308a\u767a\u8868\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u307e\u305f\u3001\u201cTips on how to handle customer complaints\u201d\u306b\u3064\u3044\u3066\u3082\u5b66\u3073\u307e\u3057\u305f\u3002customer complaints\u3068\u306f\u3001\u9867\u5ba2\u304c\u671f\u5f85\u3057\u305f\u3082\u306e\u3068\u4f1a\u793e\u304c\u63d0\u4f9b\u3057\u305f\u3082\u306e\u3068\u306e\u9593\u306b\u4e56\u96e2\u304c\u751f\u3058\u308b\u3053\u3068\u3067\u3042\u308a\u3001\u9867\u5ba2\u306e\u8aa4\u3063\u305f\u601d\u3044\u8fbc\u307f\u3084\u671f\u5f85\u307e\u305f\u306f\u4f1a\u793e\u5074\u306e\u9593\u9055\u3044\u306b\u3088\u308b\u3082\u306e\u3002\u30af\u30ec\u30fc\u30e0\u306b\u3046\u307e\u304f\u5bfe\u5fdc\u3059\u308b\u306b\u306f\u3001\u8fc5\u901f\u306b\u5bfe\u5fdc\u3092\u3059\u308b\u3053\u3068\u3068\u3001\u89e3\u6c7a\u7b56\u3092\u63d0\u793a\u3057\u554f\u984c\u304c\u89e3\u6c7a\u3057\u305f\u304b\u3069\u3046\u304b\u306e\u78ba\u8a8d\u3092\u6b20\u304b\u3055\u305a\u884c\u3046\u3053\u3068\u304c\u5927\u5207\u3060\u3068\u5b66\u3073\u307e\u3057\u305f\u3002<\/p>\n<p>\u3053\u306e\uff12\u9031\u9593\u306e\u8a9e\u5b66\u7814\u4fee\u306f\u3068\u3066\u3082\u3042\u3063\u3068\u3044\u3046\u9593\u3067\u3001\u7d42\u308f\u3063\u3066\u3057\u307e\u3063\u305f\u3053\u3068\u304c\u3068\u3066\u3082\u6b8b\u5ff5\u3067\u3059\u304c\u3001\u3053\u306e\u671f\u9593\u306f\u69d8\u3005\u306a\u30c6\u30fc\u30de\u306b\u5fdc\u3058\u3066\u82f1\u8a9e\u3092\u4f7f\u3063\u3066\u767a\u8868\u3092\u3059\u308b\u3068\u3044\u3046\u6a5f\u4f1a\u304c\u3068\u3066\u3082\u591a\u304b\u3063\u305f\u305f\u3081\u3001\u82f1\u8a9e\u8868\u73fe\u306e\u5e45\u304c\u5e83\u304c\u3063\u305f\u3088\u3046\u306b\u611f\u3058\u307e\u3059\u3002\u8a9e\u5b66\u7814\u4fee\u62c5\u5f53\u306eSha\u5148\u751f\u306f\u6bce\u65e5\u306e\u6388\u696d\u3067\u201cDon\u2019t be shy, be confident.\u201d\u3068\u8a00\u3063\u3066\u304f\u3060\u3055\u3044\u307e\u3057\u305f\u3002\u3053\u308c\u304c\u82f1\u8a9e\u3092\u8a71\u3059\u3046\u3048\u3067\u3001\u307e\u305f\u3001\u30a4\u30f3\u30bf\u30fc\u30f3\u30b7\u30c3\u30d7\u3092\u884c\u3046\u3046\u3048\u3067\u3001\u304d\u3063\u3068\u6b20\u304b\u305b\u306a\u3044\u8981\u7d20\u306a\u306e\u3060\u308d\u3046\u3068\u611f\u3058\u307e\u3059\u3002\u8f9b\u3044\u3053\u3068\u304c\u3042\u3063\u305f\u3089\u3001\u5148\u751f\u306e\u8a00\u8449\u3092\u601d\u3044\u51fa\u305d\u3046\u3068\u601d\u3044\u307e\u3057\u305f\u3002<\/p>\n<p>\u8a9e\u5b66\u7814\u4fee\u306e\u5f8c\u306f\u30a4\u30f3\u30bf\u30fc\u30f3\u30b7\u30c3\u30d7\u3002\u4ed6\u306e\u5b66\u751f\u3068\u306f\u9055\u3046\u30db\u30c6\u30eb\u306b\u6d3e\u9063\u3055\u308c\u3001\u79c1\u306f\u4eca\u56de\u3001\u30db\u30c6\u30eb\u5185\u306e\u30ab\u30d5\u30a7\u30ec\u30b9\u30c8\u30e9\u30f3\u3067\u30a4\u30f3\u30bf\u30fc\u30f3\u30b7\u30c3\u30d7\u3092\u884c\u3046\u3053\u3068\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u63a5\u5ba2\u7b49\u306e\u30a2\u30eb\u30d0\u30a4\u30c8\u7d4c\u9a13\u304c\u306a\u3044\u79c1\u306b\u3068\u3063\u3066\u306f\u696d\u52d9\u304c\u3068\u3066\u3082\u96e3\u3057\u304f\u3001\u307e\u305f\u899a\u3048\u308b\u3053\u3068\u3082\u591a\u304f\u3001\u521d\u65e5\u306f\u3068\u3066\u3082\u75b2\u308c\u3066\u3057\u307e\u3044\u307e\u3057\u305f\u3002\u5931\u6557\u3082\u591a\u304f\u3001\u304a\u5ba2\u69d8\u304b\u3089\u53b3\u3057\u3044\u8a00\u8449\u3092\u53d7\u3051\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3057\u305f\u3002<\/p>\n<p>\u30b9\u30bf\u30c3\u30d5\u306e\u65b9\u306f\u3068\u3066\u3082\u89aa\u5207\u306b\u3057\u3066\u304f\u3060\u3055\u308a\u3001\u4f55\u5ea6\u3082\u8cea\u554f\u3092\u3059\u308b\u79c1\u306b\u8a73\u3057\u304f\u6559\u3048\u3066\u304f\u3060\u3055\u3044\u307e\u3059\u3002\u30aa\u30fc\u30c0\u30fc\u306f\u3001\u304a\u5ba2\u69d8\u306e\u82f1\u8a9e\u306e\u30b9\u30d4\u30fc\u30c9\u306b\u3064\u3044\u3066\u3044\u3051\u306a\u304f\u306a\u308b\u3068\u304d\u304c\u3042\u308b\u305f\u3081\u3001\u4f55\u5ea6\u3082\u805e\u304d\u8fd4\u3057\u3066\u3057\u307e\u3046\u5834\u9762\u304c\u3042\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u6ce8\u6587\u3059\u308b\u969b\u306b\u69d8\u3005\u306a\u6761\u4ef6\u3092\u3064\u3051\u3066\u6ce8\u6587\u3092\u3059\u308b\u65b9\u3084\u30e1\u30cb\u30e5\u30fc\u306e\u3053\u3068\u4ee5\u5916\u3092\u805e\u3044\u3066\u304f\u308b\u65b9\u3082\u3044\u3089\u3063\u3057\u3083\u308b\u305f\u3081\u3001\u6642\u6298\u300c\u3082\u3063\u3068\u82f1\u4f1a\u8a71\u529b\u3092\u3064\u3051\u3066\u304a\u304f\u3079\u304d\u3060\u3063\u305f\u300d\u3068\u5f8c\u6094\u3059\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u8f9b\u3044\u3068\u304d\u3082\u3042\u308a\u307e\u3059\u304c\u3001\u3068\u3066\u3082\u8cb4\u91cd\u306a\u7d4c\u9a13\u304c\u3067\u304d\u3066\u3044\u308b\u3068\u611f\u3058\u3066\u3044\u307e\u3059\u3002\u6b8b\u308a\u306e\u671f\u9593\u3082\u3057\u3063\u304b\u308a\u5b66\u3073\u3001\u304a\u5ba2\u69d8\u3084\u30b9\u30bf\u30c3\u30d5\u306e\u65b9\u3068\u305f\u304f\u3055\u3093\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u3063\u3066\u3044\u304d\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n<p>\u305d\u3046\u3044\u3048\u3070\u3001\u30af\u30a2\u30e9\u30eb\u30f3\u30d7\u30fc\u30eb\u306f\u30e9\u30c3\u30b7\u30e5\u30a2\u30ef\u30fc\u306b\u306a\u308b\u3068\u96fb\u8eca\u306e\u4e57\u5ba2\u3082\u5897\u3048\u307e\u3059\u3002\u307e\u3055\u304b\u65e5\u672c\u4ee5\u5916\u3067\u6e80\u54e1\u96fb\u8eca\u3092\u7d4c\u9a13\u3059\u308b\u3068\u306f\u601d\u3044\u307e\u305b\u3093\u3067\u3057\u305f\u3002\u307e\u305f\u3001\u30b9\u30af\u30e9\u30f3\u30d6\u30eb\u4ea4\u5dee\u70b9\u306e\u3088\u3046\u306a\u5927\u304d\u3044\u9053\u8def\u3067\u306f\u3001\u4fe1\u53f7\u6a5f\u3067\u201cWAIT\u201d\u3068\u8868\u793a\u3055\u308c\u3066\u3044\u308b\u306b\u3082\u304b\u304b\u308f\u3089\u305a\u3001\u666e\u901a\u306b\u6e21\u3063\u3066\u3044\u308b\u4eba\u3082\u3044\u3066\u3001\u8eca\u3068\u6b69\u884c\u8005\u306e\u4fe1\u53f7\u6a5f\u304c\u3069\u3063\u3061\u306a\u306e\u304b\u3082\u898b\u5206\u3051\u304c\u3064\u304b\u305a\u3001\u753a\u306e\u4eba\u306b\u805e\u3044\u3066\u3057\u307e\u3044\u307e\u3057\u305f\u3002\u5c11\u306a\u304f\u3068\u3082\u3001\u82f1\u8a9e\u3092\u4f7f\u3063\u3066\u4e00\u4eba\u3067\u8ab2\u984c\u3092\u89e3\u6c7a\u3067\u304d\u308b\u529b\u306f\u3064\u3044\u3066\u304d\u3066\u3044\u307e\u3059\uff01&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <img loading=\"lazy\" decoding=\"async\" class=\"wp-image-8759 aligncenter\" src=\"https:\/\/www.wesleyan.ac.jp\/cgu-info\/wp-content\/uploads\/2023\/09\/IMG_3410-300x169.jpg\" alt=\"\" width=\"698\" height=\"393\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u3053\u3053\u30de\u30ec\u30fc\u30b7\u30a2\u306b\u6765\u3066\u3042\u3063\u3068\u3044\u3046\u9593\u306b\u6642\u9593\u304c &#8230; <\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-8765","post","type-post","status-publish","format-standard","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/www.wesleyan.ac.jp\/cgu-info\/wp-json\/wp\/v2\/posts\/8765","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wesleyan.ac.jp\/cgu-info\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.wesleyan.ac.jp\/cgu-info\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.wesleyan.ac.jp\/cgu-info\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wesleyan.ac.jp\/cgu-info\/wp-json\/wp\/v2\/comments?post=8765"}],"version-history":[{"count":12,"href":"https:\/\/www.wesleyan.ac.jp\/cgu-info\/wp-json\/wp\/v2\/posts\/8765\/revisions"}],"predecessor-version":[{"id":8778,"href":"https:\/\/www.wesleyan.ac.jp\/cgu-info\/wp-json\/wp\/v2\/posts\/8765\/revisions\/8778"}],"wp:attachment":[{"href":"https:\/\/www.wesleyan.ac.jp\/cgu-info\/wp-json\/wp\/v2\/media?parent=8765"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.wesleyan.ac.jp\/cgu-info\/wp-json\/wp\/v2\/categories?post=8765"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.wesleyan.ac.jp\/cgu-info\/wp-json\/wp\/v2\/tags?post=8765"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}